Terms and Conditions
Our booking is made on the basis that you accept that mountain biking and other cycling related activities does involve risk, and that you accept that risk on the basis that, although it cannot be eliminated completely, it will be managed by your instructor in line with current best practice, risk assessments can be provided when asked for.
Velo Coaching accepts your bookings on the basis of receiving full payment at the time of booking. Unless otherwise stated.
If you are providing your own Bike it needs to be in a good working order. If you are unsure if the bike is fit for purpose, please visit a local bike shop and ask for a service. When you arrive for the course, your coach will perform a Bike Safety check, if they deem the bike unfit you will not be allowed to take part in the session.
If you are providing your own Helmet it is advised that it is no older than 5 years, this ensures it is within manufactures safe life span
Transportation of bike. You accept that Velo Coaching will make every effect to ensure your bike will not be damaged during transportation. You are responsible for checking you bike is suitably loaded prior to the vehicle setting off. If your bike is damaged, and Velo Coaching have taken all reasonable efforts, then Velo Coaching will not be financially responsible for the damage.
Pictures, Social media and marketing
Velo Coaching would like to take photos and videos on the courses and use them for marketing purposes, this includes Social media, adverts and website materials
PLEASE TICK TO OPT OUT on our rider / Medical form.
Your booking is accepted on the basis that you provide accurate medical information, so we can be best informed with regard to managing your safety. It is extremely unlikely that any medical condition will prevent you from taking part in the activity.
Velo Coaching does not accept responsibility for loss or damage to personal belongings, or personal injury unless it is caused by negligence on the part of instructors/ guides.
Bookings & Cancellations
Velo Coaching reserves the right to cancel activities due to adverse weather conditions and unforeseen circumstances. We will endeavour to re-schedule or refund 100% if you choose not to re-schedule. Velo Coaching reserve the right to cancel a course where minimum numbers of participants are not met in which case an alternative date or full refund will be made available.
Monthly Coaching Accounts
Monthly fees are payable at the start of each month and will cover each calendar months training plans.
Any cancellation of a monthly fee part way through a month will not be subject to a refund for the remaining part of the month.
Booking fee/ Admin fee
Your place on a course/trip or appointment is only secure when the balance has been paid, unless stated otherwise in writing by Velo Coaching
Cancellation Fees – if an alternative date cannot be found
Cancellation of the course/trip or appointment 4 weeks prior to the start date = refund – 10% booking fee/admin fee
Cancellation of the course/trip or appointment 14 days prior to the start date= 50% of full booked price returned
Cancellation of the course/trip or appointment 7 days or less = Full booked price will be lost